Welcome to Deco Drive Cigars

(888) 559-3370

Cart

Deco Drive Cigars Customer Service

Privacy & Security

Deco drive cigars is not liable for any typing error in the name, price or description of an item. If the price or name of cigar is wrong, your order will not be honored. The information we gather about you comes from your account registration, purchase history, and website search. 

We make sure that the information you supply to us remains secure and confidential.

We use cookies for marketing efforts. Cookies contain absolutely no personal information about you. Cookies are set with an expiration period. 

We use the quality Secure Socket Layer (SSL) Certificate, which is an industry standard encryption method to protect the private and personal information that you send to us through our web site.

Web browsers can operate in "normal" mode and in "secure" mode. Normal mode being http: and secure mode being https:

The credit card data you send to us is strongly encrypted.

Returns & Replacements

At Deco Drive Cigars, your smoke pleasure is our priority. If you are not satisfied with your purchase, you can return it within 15 days of purchase for a full refund (not including shipping and tax fees). If you smoked more than one cigar, you will be partially refunded according to the number of cigars smoked or the amount of cigars missing on the original order.

Original shipping will be refunded when either of the following is true:

  • Wrong item was shipped due to our error
  • Damaged by carrier during transit

  Here is how the returns process works:

  1. Email: You may email us at contact@decodrivecigars.com
    Phone: Call us at 1-888-559-3370 and choose the Customer Service Department Monday through Friday 10:00AM to 5:00PM EST
  2. Please pack the cigars securely in a clean, odor-free box suitable for shipping.
  3. Ship package within 10 days from date RMA# was generated to the following address:

    Attn: Return Department
    1650 Meridian Avenue
    Miami Beach, FL 33139-2822

  4. Wait until item is received and inspected. Refund will go back directly to credit card of purchase.

Notice: No returns will be accepted without prior authorization.

If there is any promotional item or free item with the order, these items must be returned as well for a full refund.

All merchandise shipped from Deco Drive Cigars leaves the warehouse in perfect condition. If there is a quality problem, please contact us within 72 hours.

Collectable items on limited serial number sales are non refundable.

Partially smoked, cut, unwrapped, damaged or broken cigars are non refundable. Deco Drive Cigars reserves the right to issue partial credit or no credit for those cigars returned in unacceptable condition.

Ordering

Easy steps for ordering:

  • Browse through website and click “Add to Cart” on the item(s) you would like to purchase.
  • Once you have added all the items you would like to purchase, go to the shopping cart by clicking My Cart on the top right corner of the website.
  • Make sure all items and quantities are correct and click on Proceed to Checkout.
  • Once on the checkout page you will be asked to register, login, or if you would not like to register, you can proceed as a guest. We recommend you create an account.
  • Enter your shipping and personal information by following our secure checkout steps.
  • Place order.

If you have any problems, call us at (888)559-3370 for assistance or to make a phone order.

Payment, Pricing, & Promotions

Payments are done by credit card on our secure website. Wire Transfers, personal checks, or money orders are not accepted. For payment instructions please call us.
Deco Drive Cigars offers quality products at competitive prices.
Cigar Promotions cannot be combined with other promotions.
The cigar prices on the website include tobacco federal taxes, it does not include state tax. Seven percent state tax is applied if you are buying in the State of Florida.

Viewing Orders

If you have ordered as a registered user, follow these easy steps to view your order:

  • Click on the My Account link on the top of our website.
  • Login with your email and password. If you don’t remember your password click on the Forgot Your Password link.
  • Under the My Account menu on the left, click My Orders.
  • Then simply view your order by clicking View Order on the right side.

If you have made a purchase as a guest, the only way to see your order is through the automated e-mail that is sent to you when you made the order.

Updating Account Information

To update your account information, such as name, email, or password, follow these easy steps:

  • Click on the My Account link on the top of our website.
  • Login with your email and password. If you don’t remember your password click on the Forgot Your Password link.
  • Under the My Account menu on the left, Click on the Account Information link.
  • Then simply review your account information and change it accordingly.
  • Once you have made the changes click the Save button.

 To update your address information, such as shipping or billing, follow these easy steps:

  • Click on the My Account link on the top of our website.
  • Login with your email and password. If you don’t remember your password click on the Forgot Your Password link.
  • Under the My Account menu on the left, click on the Address Book link.
  • If you need to change the billing address, click on Change Billing Address. If you need to change the shipping address, click on Change Shipping Address.
  • Then simply review your address information and change it accordingly.
  • Once you have made the changes click the Save button.